OVA Tech Support
Brad Smith 248.969.1822
If you have a question about your laptop, please FIRST read:
OVA Technology Tip Sheet (pdf)
After reading the Tip Sheet, if you still have a question you may call the OVA Lab (248-969-5021 or 248-969-5068) and we will try to resolve your issue over the phone, or determine if the laptop needs service.
If you have questions about class content, please contact your Class Teacher directly, or contact your OVA Mentor Teacher.
If you are experiencing a technical issue specifically related to one of our educational programs (Apex, Aventa, K12, E2020, Lincoln, Powerspeak) you may contact the company directly. Contact information is provided below.
UPDATES – PLEASE READ!
Please install any necessary updates as soon as possible
If the instructional video does not open in Internet Explorer, please use Firefox
Java Update (Jan 2013) - CLICK HERE
Lincoln Interactive Keyboarding Fix (Jan 2013) - CLICK HERE
This is for the Prentice Hall Keyboarding Class offered in Lincoln Learning
Clearing your Browsing History can sometimes fix a technical problem. Here’s how to do that in each browser: (Click the browser for a link to instructions)
Program Contact Information
Apex Technical Support:
Hours: (Mon-Fri) 2am – 4pm
Also, you can click Support (upper right) or the ? button (upper right) on your Apex homepage
Aventa Technical Support:
Or click here for Live Chat . (located at the bottom-middle of the page) Be sure to enter your Aventa Login, the email address associated with the account, and choose Aventa Learning from the Product Line list. You can get Academic Support here too! Just choose Academic Support when the Category list appears.
Support Hours: 8am – 12 midnight
Note: We recommend using Firefox rather than Internet Explorer
Edgenuity Technical Support:
Phone: 877.202.0338 (option 3)
Mon-Fri: 7:30am – 9:00 pm
Sat: 9am – 5pm
K12 Technical Support (provided by JST):
Visit the K12 Support Website for additional support
Lincoln Technical Support:
Phone: 866.990.6637 (Option 3)
Visit the Lincoln Support Website to submit a question or Live Chat
Middlebury Customer Support
Support Hours: (Mon-Fri) 7am – 9pm
Powerspeak Technical Support:
Support Hours: (Mon-Fri) 9am – 9pm
Closed on Weekends